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At Gymspo.com, we would like you to be happy with your purchase. If you are not completely satisfied, you can return the product(s) to us and we’ll either exchange or replace the returned products, or credit your account.
Part 1 – Exchanges & returns
You can exchange or return your purchase within 30 days of delivery, at your own cost of return unless the goods arrive damaged and are defective. We want to make your online shopping experience hassle-free and fun. We can’t offer exchanges, replacements or account credits on products where the original packaging has been opened, or where the packaging seals have been broken, this does not affect your statutory rights relating to faulty or mis-described products.
To return an unwanted non-defective product, it must be:
- Returned within 30 days of the product(s) being delivered
- Undamaged and unused, with the original seals and labels still attached
- In the original packaging, which must be undamaged and in its original condition
Once we have received your return product and it has been cleared by “Gymspo” Quality, your account will be credited.
Part 2 – Returning products that are not what you ordered
If an incorrect product is delivered to you by mistake (i.e. it’s not the product you ordered), we’ll arrange to collect the product from you, and we’ll deliver the correct product to you as quickly as possible. Please don’t remove the product from its original packaging. Simply contact our customer service team on firstname.lastname@example.org to notify us, and we’ll take care of the rest.
Part 3 – Returning defective or damaged products
We do our best to ensure that the products we deliver to you are of a high quality. If you’ve received a product with a defect or fault, we’ll gladly replace the exact product at no additional cost to you. Where a replacement product is not available, your account will be credited. Our 3-month replacement warranty entitles you to have your product replaced at Gymspo’s expense if the product is found to be defective or faulty, or unsuitable for the purpose generally intended.
If the product is found NOT to be defective or damaged, you will NOT be entitled to any replacement or credit, but will instead be liable for the costs incurred in having such a product returned to Gymspo, and then redelivered to you.